Customer Technical Service
Established since commencement of production, Customer Technical Services (CTS) provides technical assistance to customers in various applications of J.K. Cement. CTS officers are stationed across the Country for prompt technical services.
Established since commencement of production, Customer Technical Services (CTS) provides technical assistance to customers in various applications of J.K. White Cement and Grey Cement. CTS officers are stationed across the Country for prompt technical services.
We provide the following services:-
- Before Purchase
- Before Application
- During Application
- After Application
In order to reach our valued customers individually/collectively we organise varied events. It has been observed that the major problem of construction activity is to locate the right kind of agencies and skilled working hands who can convert the concepts and ideas into reality. To bridge this gap, the following activities are conducted by the Customer Technical Services Division.
The activities are: -
1) MTW (Masons, Technical Workshop)
MTW is conducted for masons throughout India as well as in neighbouring countries for the specialized applications related to construction activities.
2) PTW (Painters' Technical Workshop)
PTW is conducted to develop specialised application awareness amongst painters who beautify the buildings and structures.
3) CSW (Contractor's & Supervisor's Workshop)
We interact here with groups of small to medium size Contractors & their Supervisors for skilled development.
4) EXH (Product Technical Exhibition)
At technical exhibitions we interact with organized clients such as, Architects, Civil Engineers, Builders, Contractors, Govt. officials, Traders, and students of Architect & Civil Engineering to deliberate technical and commercial aspects about our products.
5) DOA (Demonstration of applications)
Trained & experienced application Engineers / Supervisors / Masons / Painters give demonstration of specialised applications of cement to convince Architects or their clients.
6) PAS (Product Application Seminar)
At Product Application Seminars, we interact with groups of Architects / Engineers particularly for innovative and new applications and jointly work with them to integrate these specialised applications into their projects.
7) CSM (Counter Service Meet)
In this activity' a show is organized at the stockist's counter to increase brand awareness and to respond to all technical problems faced by common and skilled consumers during construction of their houses.
8) SDA (Dealers, Stockists Awareness Programme)
We give basic information about our products, literature, packaging & trade policies to our registered Dealers & Stockists at SDA's.
9) SST (Stockiest's Salesman Training Programme)
SST is organized to impart the techno commercial skills to participants by providing Technical and Marketing Facts about our Products, Literature, Packaging and trade policies to deal further confidently with customer.
10) CSA (Civil Engineering Students' Awareness Programme)
We arrange lectures & exhibitions for final year Civil Engineering students about cement, its applications & technical problems encountered in construction to enable them to appreciate field situation.
11) ASA (Architecture Students' Awareness Programme)
We arrange lectures & exhibitions for final year students of Architecture about cement, its architectural applications & special skills needed to do such architectural jobs, so that they can use this knowledge in their work later.
CTS literature click here to know more